Technical Support
Sufficient technology and Internet access are required to complete coursework when you take a course at UW-Extension.
Minimum Hardware Specifications:
- High-speed connection to the Internet
- CD-RW/DVD-ROM drive: Note that some software may require a DVD drive for installation.
- hard drive: 160GB
- Monitor and graphics card capable of 1024 x 768 display (minimum)
- Stereo sound card, speakers and/or headset, microphone
- A webcam may be required in some courses. Check with your Student Services adviser.
If you have a slow internet connection, you may want to look for an alternative source such as satellite or wireless offered by a mobile provider.
Click Technical Support Portal for more information about minimum system requirements, supporting operating systems, supporting browsers, system check for plug-ins, and computer and Internet security information.
If you need technical support while doing your coursework, you may contact UW-Extension Continuing Education, Outreach and E-Learning (CEOEL) Tech Support toll free at 1-877-724-7883 or by e-mail at techsupport@learn.uwsa.edu. CEOEL staff are the people who work with your instructors to set up Bachelor of Science in Sustainable Management courses.
Our hours are:
Monday through Thursday 8:00 a.m. – 9:00 p.m.
Friday 8:00 a.m. – 4:30 p.m.
Sunday 1:00 p.m. – 9:00 p.m.
Except legal holidays
All times are U.S. Central Time.
If you call outside of these hours (except from 2:00 a.m. to 6:00 a.m., when there is no coverage) or during our hours and we are already working with another student, you will reach Tech Support at UW-Madison's Department of Information Technology. The staff there do not have access to our courses, so they can offer only general (though often useful) assistance with hardware and software or site access.
If you need assistance with your access to D2L or especially with items within the courses, please contact CEOEL Tech Support during the days and times above.